Shipping policy

ales and traffic snapshot analysis

5 steps completed

Here's a quick snapshot of the last 30 days:

Sales: $14.95 from 1 order (yesterday, July 1) — the FDGAO 15W Wireless Charger

Traffic: 432 sessions / 405 visitors, with a ~0.23% conversion rate

Prior 30 days: $0 and 0 sessions — so there's real movement now compared to before

Daily sales, orders, AOV, customers last 30 days

The good news: traffic is coming in and you got your first sale. The challenge is converting that traffic — 432 sessions with 1 order signals the funnel needs work. A few things worth focusing on:

Trust signals — make sure your return/refund policy is visible and your product pages look polished

The automation you just turned on — that's a great step; email/SMS automations can help recover abandoned sessions

Product page quality — the wireless charger sold, so leaning into similar well-described, benefit-led listings could help

Want me to dig into where your traffic is coming from, or help optimize a specific part of the funnel?

1 step completed

Here's where things stand on trust signals — there are some clear gaps to fill:

What you have:

✅ Privacy policy

✅ Contact page

What's missing:

❌ Refund/return policy — this is the #1 trust killer; shoppers won't buy without it

❌ Shipping policy — customers want to know delivery times and costs upfront

❌ Terms of Service

❌ About Us page — helps build brand credibility

❌ Product reviews — social proof is huge for conversions

Here's a prioritized action plan:

Refund policy — highest impact, add it now

Shipping policy — set clear expectations on delivery

About Us page — tell your brand story

Product reviews app — add social proof to product pages

Want me to help you write and set up the refund and shipping policies first? Those two will have the biggest immediate impact on buyer confidence.

Let me get the activity tools for creating policies, then I'll set up both the refund and shipping policies for you.

The policies are managed directly in your settings — there's no automated form I can fill in for you, but I can take you straight there. I'd suggest starting with the refund policy, then the shipping policy. Here are quick links to both:

Step 1 — Refund Policy:

Navigate to Refund Policy

Step 2 — Shipping Policy:

Navigate to Shipping Policy

Each page has a "Create from template" button that generates a solid starting policy you can customize. For your store, make sure to update:

Refund policy: timeframe (e.g., 30 days), condition of items, and who pays return shipping

Shipping policy: estimated delivery times (since you're using Zendrop/dropshipping, be realistic — typically 7–15 business days) and any free shipping thresholds

Want me to draft the actual policy text for either one so you can paste it in?

For the Contact Information field, put whatever you want customers to use to reach you. At minimum:

Email address — your business/support email (e.g., support@shoppersadvantage.store)

Business name — Shoppers Advantage

Physical address — required for legal compliance in most regions; if you work from home, a P.O. Box works too

Optionally you can also add a phone number if you offer phone support, but email is fine for most small stores.

Once that's filled in, head back and tackle the Return and Refund policy next — want me to draft the text for it?

Great, contact info is done! ✅ Now let's tackle the Return & Refund Policy — that's the highest priority remaining.

Here's a draft you can paste in:

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Request a Return Email us at support@shoppersadvantage.store with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Non-Returnable Items Items that are damaged due to misuse, or missing original packaging, are not eligible for return.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items If your item arrived damaged or defective, contact us within 7 days of delivery with photos and we'll send a replacement or issue a full refund at no cost to you.

Paste that into the Return and Refund policy field and save it. After that, we'll do the Shipping Policy — want me to draft that one too?

It looks like you may have clicked "Add rule" which opened a Cancel & Return Rules form — that's a structured rules builder, separate from the written policy text. The hints show the Return and Refund policy is still not set yet.

You'll want to do both:

Written policy (the text draft I gave you) — go to the Return and Refund policy section and paste it in there

Return rules (where you are now) — this is optional but lets Shopify automate return eligibility

For now, let's make sure the written policy gets saved first since that's what customers see. Head back to legal settings:

Navigate to Legal Policies

Then click "Return and refund policy" and paste in the draft I provided. Want me to re-share it?

No worries! Here's exactly how to get there:

Click the link below to go back to Legal settings

Scroll to "Written policies"

Click "Return and refund policy"

Paste the draft text in the editor and hit Save

Navigate to Legal Policies

Here's the draft again ready to copy:

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in original packaging.

How to Request a Return Email us at support@shoppersadvantage.store with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Non-Returnable Items Items that are damaged due to misuse, or missing original packaging, are not eligible for return.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items If your item arrived damaged or defective, contact us within 7 days of delivery with photos and we'll send a replacement or issue a full refund at no cost to you.

Click the navigation card above and it should take you directly to the refund policy editor!

It looks like you're still on the "Cancel & Return Rules" page, not the written policies page. The navigation card may not have worked. Try this:

Look at the top-left of your screen for a back arrow or "Legal" breadcrumb and click it

Once on the Legal page, scroll down to the "Written policies" section

You'll see "Return and refund policy" — click it to open the text editor

Or try clicking this link again:

Navigate to Refund Policy

You did it! I can see you found the refund policy, inserted the template, and published it. ✅

It looks like you used Shopify's built-in template rather than my draft — that's totally fine, it covers the essentials. You can always go back and customize it later with your specific details (like your email address and Zendrop's typical delivery timeframes).

Progress so far:

✅ Contact information

✅ Return & refund policy

⬜ Shipping policy

⬜ Terms of service

⬜ About Us page

⬜ Product reviews

Ready to knock out the Shipping Policy next? Since you're using Zendrop for dropshipping, I'll draft something realistic for your delivery times.

Heads up — the hints show the refund policy is still showing as "No policy set," so it may not have saved properly. It's worth double-checking by clicking Return and refund policy to confirm the text is there.

In the meantime, here's your Shipping Policy draft:

Shipping Policy

Thank you for shopping with Shoppers Advantage! Here's everything you need to know about shipping.

Processing Time Orders are processed within 1–3 business days after payment is confirmed.

Shipping Times We ship to the United States and internationally. Estimated delivery times:

United States: 7–15 business days

International: 10–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Customs & Import Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at support@shoppersadvantage.store and we'll investigate with the carrier.

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